Amadeus and Pattern Announce Travel Protection Integration to Help Travelers Book with Confidence

In a world where travel uncertainty has become the new normal, the importance of trip insurance has skyrocketed. The COVID-19 pandemic heightened travelers’ awareness of the need for protection, ensuring that they would not find themselves stranded with hefty expenses if the unexpected were to occur. As traveler confidence gradually returns, travel protection remains a vital consideration for individuals venturing out into the world once again. Recognizing this, Amadeus, a global provider of hospitality technology, and Pattern Insurance, a global InsurTech Managing General Agent (MGA), are expanding their partnership to offer travel protection options directly to travelers.

Amadeus is renowned for its iHotelier® Booking Engine. Building with this platform enables hotels to present their guests with a range of travel protection options during the booking process, encompassing medical coverage, cancellation insurance, weather-related protection, delays, and other related benefits. These options can be easily selected with a single click, allowing guests to seamlessly continue with their payment for the room, all within the same transaction. Preliminary testing with current iHotelier customers has revealed encouraging attachment rates for hotel bookings when trip protection is included.

Peter Altmann, Vice President of Mobility & Travel Protection, Hospitality at Amadeus, emphasizes the significance of integrating trip protection options directly into the hotel booking process, stating, “This integration provides flexibility for guests and ensures that the entire experience remains stress-free. In a highly competitive market, this clear need opens up new opportunities for hoteliers to capture more direct bookings while generating ancillary revenue for small to mid-tier hotel chains. Leveraging partnerships like the one with Pattern allows us to offer both guests and hotels benefits that result in more rewarding journeys.”

Meitav Harpaz, Co-Founder and CEO of Pattern Insurance adds, “With Pattern, Amadeus can deploy different products based on the regions. This approach offers both hotels and their guests a high-value, personalized, and effective insurance offer as part of the booking experience. By making these protections available, Amadeus helps deliver a superb brand experience for hotels and their guests.”